Returns

Please inspect your package upon delivery. If any of the products arrives damaged or with visible defects, please contact our Customer Service immediately. Summum Beauté International has to be informed by the client of damages and defects within three (3) days of receipt of order; the damages and defects reported after three (3) days will not be accepted for return or exchange.

Summum Beauté International accepts returns and exchanges for all products within thirty (30) days after the billing date. The products must be in their original state and deemed in resalable condition before they can be accepted for a refund. The invoice must accompany the returned product(s) in order to process the refund. The client is responsible for all shipping and handling costs, as well as duties and/or taxes when affecting a return. All samples and gifts with purchases need to be returned unused if the entire order is being returned or if the product offering the gift with purchase is being returned. Without exception, Summum Beauté International will not accept returns or exchanges on open or used products.

If you want to return an unused/unopened product, please contact our Customer Service for a Return Authorization Number. Please have available the invoice and the reason you wish to return the product(s). All return authorizations are valid for no more than fifteen (15) days of receipt. Returned merchandise must be received by our Returns Department within the fifteen (15) day time period. Shipping and handling costs, as well as duties and/or taxes for returned goods is the sole responsibility of the client, and will not be reimbursed by Summum Beauté International.

Please contact our Customer Service at info@neolia.com or at 450-678-3231, etx. 377 or 1 800 361-3739, ext. 377.

Please indicate the Return Authorization Number on the invoice. Send your product(s) as well as the original invoice to:

SUMMUM BEAUTÉ INTERNATIONAL
632, 9e Rue Nord
Thetford-Mines, Québec G6G 5K1
CANADA

Please pack merchandise securely in its original shipping package and send it insured via Canada Post, FedEx, UPS, DHL or other transport company. Upon receiving and after inspecting the unopened/unused products, if approved, Summum Beauté International will process your request. Refunds will not be issued until the merchandise has been received by Summum Beauté International. Please allow up to fifteen (15) working days for processing your return once we receive it. Please allow a delay of two monthly billing cycles before seeing the credit appear on your credit card or debit card statement.

Advice to avoid duties and/or taxes on returned merchandise

In order to avoid duties and/or taxes on merchandise being returned to Canada from other countries, please mark on your waybill “returned merchandise” and “no commercial value”. Also, include a copy of the original packing slip on the outside of the package. Circle on the slip the product(s) being returned, and adjust the total amount of the shipment to show the dollar value of the product(s) that is/are being returned. Please check with your transport company for any further requirements.